Is it possible to return an item?
We want to make sure you are happy with your purchase. However, you may find it necessary to return items to us in the unlikely event that the goods are damaged, you received something in error or if you’ve simply changed your mind. Please return any items for a refund within 90 days of receipt of your order.
The returned item(s) must be in a re-saleable condition and include the original packaging and tags. We reserve the right to refuse your refund/exchange if the returned item(s):
- Show signs of unreasonable wear
- Are deemed to have been laundered
- Are not returned in their packaging and/or tags removed
In the event we refuse your return, we will contact you and send the item(s) to the original shipping address.
How do I return an item?
Please return your package to the below address:
Red Torpedo USA, inc
Suite 132, 2499 Old Lake Mary Road
Sanford, FL 32771
Please include a note of your name, order number and advise whether you would like a refund or exchange.
If you would like an exchange, please also include details of your required item of equal or lesser value. If you would like an item of greater value, we will refund your order and ask you to place a new order.